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Shopping Information
Delivery charges for orders from the Online Shop?
The Delivery is Free for all orders, and the delivery time is about 10 to 15 days. and $29 for expedited shiping, and the delivey time is 5 to 7 days, the procesing time is about 3 days
How long will delivery take?
10 to 15 days for free shipping, and 5 to 10 days for expedited shipping, and 3 to 7 days for DHL
What exactly happens after ordering?
We will propering your order after you make the payment, the prcocesing time is about 3 days, and then we will check the quality of it, we must make sure it’s in perfect condition before we ship it out, and then we handle it to the delivery company, and give you the tracking No, then you can track it online.
Do I receive an invoice for my order?
Yes, you will get an invoie when you make an order
What is an automatic watch winder?
Watch winder is a device with an electrical motor which will automatically wind your watch when you are not wearing it. It will maintain your watch in working condition so that it is ready for use at any moment. On top of that, the watch winder provides a uniform distribution of oil inside the watch. That is, your watch movement will always stay oiled even if you do not wear it for a long time.
Payment Infomation
When the order payment is taken of my bank account?
Great question! The timing depends on how you pay:
If you check out with a credit or debit card, we perform a pre-authorization to ensure funds are available. Think of it as a temporary hold. The full amount is only captured and permanently taken from your account once we process and ship your order.
If you use PayPal, the payment is completed in full at the time of purchase.
You can always check the status of your order and payment in your account dashboard.
What is wishlist?
A wishlist is a feature that allows you to save items you are interested in for later. It acts as your personal collection of favorite products on our website.
Think of it like a shopping list for your future desires. Instead of adding items directly to your shopping cart, you can “bookmark” them to your wishlist to easily find them again.
What should I do if I receive a damaged or wrong product?
We are very sorry to hear that your order did not arrive in perfect condition. Please rest assured that we will resolve this for you quickly.
Please follow these steps immediately:
1. Inspect the Product and Packaging
Check the product itself for any visible damage.
Keep all the original packaging materials, including the box, padding, and any labels. This is crucial for our investigation and any potential insurance claims with the shipping carrier.
2. Gather Evidence (Highly Recommended)
Take clear, well-lit photographs or a short video showing:
The damaged or incorrect product.
The packaging it arrived in (showing any external damage).
The shipping label on the box.
For an incorrect item, a photo showing what you received versus what you ordered.
3. Contact Our Customer Service Team
Please get in touch with us within 7 days of receiving your order. To help us process your case faster, please include the following in your message:
Your Order Number.
A brief description of the issue (e.g., “the watch winder has a cracked glass,” or “I received Model A but I ordered Model B”).
The photographs or video you took.
How to Contact Us:
Email: sales@watcheswinder.com
What Happens Next?
Once we receive your information, our team will review the case and guide you through the solution. Depending on the situation, we will typically:
Arrange a Free Return Shipping Label for the damaged/incorrect item.
Send you the correct replacement product immediately, often without waiting for the original to be returned first.
In some cases, we may offer a full refund if a replacement is not available or preferred.
Our goal is to make this right for you with minimal hassle. Thank you for your patience and for bringing this issue to our attention.
Can I change or cancel my order?
We understand that sometimes you may need to modify your order. We will always do our best to help you, but success depends on how quickly you contact us, as we begin processing orders immediately.
Please follow these steps immediately:
1. Contact Us As Soon As Possible
The fastest way to reach us is via email. Please use the subject line:Â “Urgent: Cancel/Modify Order [Your Order Number]”.
Email: sales@watcheswinder.com
2. What We Need From You
To help us find and act on your order quickly, please provide:Your Order Number.
The email address and full name used on the order.
Your specific request (e.g., “Cancel entire order,” “Change product color to Silver,” or “Add a gift message”).
What Happens Next? Here’s Our Policy:
Within 1-2 Hours of Ordering: This is your best chance! If you contact us within this short window, we can likely cancel or modify your order without any issues.
After 2 Hours (Before Shipping): Your order has likely entered our packing queue. We will still try our best to cancel or modify it, but we cannot guarantee it. We will let you know if we were successful.
After Your Order Has Shipped:Â Unfortunately, we can no longer cancel or change the order. Once a shipping label is created and the package is with the carrier, the process is irreversible.
What you can do: You can refuse the delivery when it arrives, and the package will be returned to us. Once we receive the unopened return, we will issue a full refund.
Alternatively, you can follow our standard Returns & Exchanges process after you receive the item.
We recommend double-checking your cart and shipping details before completing your purchase. Thank you for your understanding!
What is "package tracking" in my orders?
Package tracking is a service that allows you to follow the journey of your shipped order in real-time, from our warehouse to your doorstep.
Think of it as a live GPS for your package. Once your order leaves our facility, we provide you with a unique tracking number and a direct link to the shipping carrier’s website (such as UPS, FedEx, DHL, or USPS).
What You Can Do with Package Tracking:
See Real-Time Status:Â Check the current status of your shipment (e.g., “Label Created,” “Picked Up,” “In Transit,” “Out for Delivery,” “Delivered”).
View Location:Â See the latest location scan of your package.
Get an Estimated Delivery Date:Â The carrier’s tracking page will provide the most accurate delivery estimate.
Plan for Delivery:Â Knowing when your package is “Out for Delivery” helps ensure you or someone else is available to receive it.
How to Access Your Tracking Information:
Log in to your account on our website.
Go to “My Account” > “Order History”.
Find the order you want to track and click on “View Order Details” or “Track Package.”
You will see your unique tracking number. Clicking on it will usually take you directly to the carrier’s tracking page for the most up-to-date information.
Please Note:
It may take 24-48 hours after you receive the “Your Order Has Shipped” email for the tracking information to appear in the carrier’s system.
If your tracking status hasn’t updated for several days or seems stuck, you can always contact our customer service team for assistance.
